Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him by the store within seven days from the date of receiving the product, and he does not have the right to exchange the product after seven days have passed. 2- The condition for exchanging the product is that the product is in good condition and that the consumer has not used the product or benefited from it, and the store has the right to inspect the product before exchanging it to ensure its safety, and the consumer bears the cost of shipping if he wants to exchange the product, and in international exchange, the consumer bears all shipping costs and delivering the product to the shipping company, and if there are defects or errors, the consumer will be compensated. The consumer does not have the right to exchange the product in the following cases: 1- If the product was provided or tailored based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- Polishing and washing products cannot be returned or exchanged to preserve their quality. 3- Products whose original packaging has been destroyed or their original shape has been changed. 4- If a defect appears in the product due to poor handling by the consumer. 5- The price difference will be paid if there is a price difference between the exchanged product and the new one. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product provided to him by the store within seven days from the date of receiving the product, and he does not have this right after seven days. 2- The condition for returning the product is that the product is in good condition and that the consumer has not used the product or benefited from it, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process (shipping fee and others), and in the case of international return, the consumer bears all shipping costs and delivering the product to the shipping company, ensuring it is well packaged to prevent damage during transit. Note regarding shipping time: Our shipping duration is from 2 to 4 days, and this period does not include official holidays and Friday. Some of our products are made to order, such as (curtain tailoring, board tailoring, etc.), and the preparation time does not include the above-mentioned shipping time; it depends on the type and quantity of the product, and the preparation duration is shown on each product page. Frequently Asked Questions: Q: Are there any fees for returns? A: When returning a non-damaged, original condition product, the return fee is borne by the customer, as we pay it to the shipping company, and it is deducted from the value of the returned product. For damaged products, we bear all costs, including return fees! Q: How can I exchange/return a damaged product? A: We are happy to assist you by contacting us through one of our communication channels or via the customer service number available in the store or through the number 966534900849+, provided that the exchanged/returned product is in its original condition, in its original packaging, and has not been used, opened, or had its packaging features altered. Q: How long does it take to refund the canceled product amount? A: The amount will be refunded immediately after we receive and inspect the return, and the funds may take 5 to 14 days to reach your account depending on the bank’s system, or it will be instant if paid via direct transfer to the account (after receiving the return). Your satisfaction is always our goal.. Triple Seven Car 777CAR
